Shipping Policy

Last Updated: [Insert Date]

At Norvexa Home, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

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1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or dispatched on weekends or UK public holidays.

During periods of high demand, promotions, or seasonal sales, processing times may be slightly longer.

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2. Delivery Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Typical delivery estimates are:

• United Kingdom: 5–10 business days

• Northern Ireland: 5–12 business days

• International destinations (where available): Delivery times vary depending on the destination country.

Delivery estimates are provided as a guide only and are not guaranteed.

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3. Shipping Costs

Shipping charges are calculated and displayed during checkout before payment is completed.

From time to time, we may offer free shipping promotions on selected products or orders.

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4. Order Tracking

Where available, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.

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5. Delivery Delays

Although we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including:

• Courier service delays

• Severe weather conditions

• Customs inspections

• Public holidays

• High shipping volumes

• Industrial action or transport disruptions

Norvexa Home is not responsible for delays caused by third-party delivery providers once an order has been dispatched.

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6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase.

If an incorrect address is provided, please contact us immediately.

If your order has not yet been dispatched, we will do our best to update the delivery details.

Once an order has been shipped, we cannot guarantee that changes can be made.

Additional shipping charges may apply if an order must be re-shipped due to incorrect address information.

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7. Lost or Missing Parcels

If you believe your parcel has been lost, please contact us as soon as possible.

We will work with the shipping carrier to investigate the delivery.

Where appropriate, we may offer a replacement or refund in accordance with applicable UK consumer protection laws.

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8. Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

We will review your claim and provide an appropriate resolution as soon as possible.

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9. Multiple Shipments

Where an order contains multiple products, items may be shipped separately depending on stock availability or warehouse location.

You will not be charged additional shipping costs for split shipments unless clearly stated before checkout.

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10. Customs and Import Duties

For orders shipped outside the United Kingdom, customs duties, import taxes, and local fees may apply.

These charges are the responsibility of the customer unless otherwise stated.

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11. Failed Deliveries

If a delivery cannot be completed because:

• the address provided is incorrect;

• delivery attempts are unsuccessful; or

• the parcel is not collected from the courier,

the order may be returned to us.

Any re-delivery costs may be charged to the customer.

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12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Norvexa Home

Email: support@norvexahome.co.uk