Privacy Policy

Privacy Policy

Last Updated: [Insert Date]

At Norvexa Home ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, place an order, or interact with our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

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1. Information We Collect

We may collect the following categories of personal information:

Personal Information

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number

Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store your full payment card details.

Order Information

• Products purchased
• Order history
• Transaction details
• Delivery information

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Time zone
• Website usage data
• Referral source
• Cookies and similar technologies

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2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders;
• Provide customer support;
• Deliver products;
• Send order confirmations and delivery updates;
• Prevent fraud and unauthorized transactions;
• Improve our website and services;
• Comply with legal obligations;
• Respond to customer enquiries.

Where permitted by law or with your consent, we may also send promotional emails regarding new products, offers, or updates.

You may unsubscribe from marketing communications at any time.

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3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following legal grounds:

• Performance of a contract;
• Compliance with legal obligations;
• Legitimate business interests;
• Your consent, where required.

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4. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third parties only where necessary, including:

• Payment processors;
• Delivery and logistics providers;
• IT and website hosting providers;
• Fraud prevention services;
• Marketing service providers;
• Legal or regulatory authorities where required by law.

All third parties are required to protect your information and process it in accordance with applicable data protection laws.

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5. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where international transfers occur, we ensure that appropriate safeguards are in place in accordance with UK GDPR, including approved contractual protections where required.

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6. Data Retention

We retain personal information only for as long as necessary to:

• fulfil your order;
• comply with legal, accounting, and tax obligations;
• resolve disputes;
• enforce our legal rights.

When data is no longer required, it is securely deleted or anonymised.

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7. Cookies

Our website uses cookies and similar technologies to:

• ensure the website functions properly;
• improve user experience;
• analyse website traffic;
• personalise content;
• measure advertising performance.

You can manage or disable cookies through your browser settings.

Some website features may not function correctly if cookies are disabled.

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8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information;
• Correct inaccurate information;
• Request deletion of your personal data;
• Restrict processing;
• Object to processing in certain circumstances;
• Request data portability;
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

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9. Data Security

We implement appropriate technical and organisational measures designed to protect your personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• disclosure;
• alteration;
• destruction.

While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

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10. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

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11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their respective privacy policies.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date.

Continued use of our website following any changes constitutes acceptance of the revised Privacy Policy.

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13. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Norvexa Home

Email: support@norvexahome.co.uk